Frequently Asked Questions

1How do I renew my motor and car insurance and roadtax with Smartweh?

Easy! You can do it on smartweh.com main page and we will assist you. You only need to tell us: Motor or Car plate number, IC number, and postcode. We will then send you an email with the insurance quotation for motor, car insurance and road tax. You may select your preferred sum insured value and add-on services.

2How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction?

We will verify all information with Road Transport Department (JPJ). If the details are incomplete, we will contact you to get the missing details and complete the transaction.

3Which insurers can I get a motor and car insurance quote from?
  • Kurnia
  • Am General
4What should I do if I don’t remember my road expiry date?

Don’t worry, SmartWeh will check for you and remind you!

5Who can use this service?
With Smartweh, you can renew car insurance and roadtax online. This service is hassle-free, time-saving, cost-effective and accessible at any time. The service is also suitable for motorcycles.
6Is it safe to renew my roadtax online?

Yes, it is safe and secure. If any issues occurred we will contact you back. If we unable to resolve the issue. We will extend full refund of road tax pricing you have paid. No Refund if

  • Due to JPJ Traffic Summons
  • JPJ Blacklist
7What kind of vehicles can I renew with the online roadtax service?
We offer both insurance and roadtax renewal services for all cars and motorcycles registered under PRIVATE usage only. For cars used for e-hailing, insurance renewal service is available.
8How do I know if my transaction was successful?

Every successful transaction will be issued with an e-invoice receipt. If there are any matters or doubts about this service, you may contact us at any of this customer services number

  • Customer Service 1: +6012 640 7122
  • Customer Service 2: +6017 687 5288
9What are the types of payment options available?
  • VISA/Mastercard
  • FPX (For example: Maybank2U, CIMB Clicks, RHB Now and others)
  • Touch & Go E-Wallet
10Can I renew my roadtax if I have outstanding traffic summonses?

During the roadtax renewal process, Road Transport Department (JPJ) online service will check any outstanding summons and blacklist records at both JPJ and PDRM database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

11How will I receive my roadtax after I have completed my payment?
  • Klang Valley : RM 20 (Next Working Day)
  • Peninsular Malaysia : RM 20 (Next Working Day)
  • Sabah, Sarawak, Labuan : RM 20 (Within 5 Working Days)
12Can I renew more than one roadtax application at a time?

No, you can renew only one road tax when you buy an insurance with us.

13Where can I view my payment transaction?

Please check your email inbox for successful payment transactions.

14What are the types of charges involved in online roadtax renewal?

The charges involved are roadtax and delivery charges.

15What happens if my payment is rejected?

There are a few possibilities if your payment is rejected. Depending on the exact situation, the problem may occur as a result of the following:

  • Credit card - Due to your credit card status which you will need to refer to your credit card bank centre to ensure that it is valid.
  • Intermittent System Interruption - Sometimes the system is at fault due to disruption of network or the entire system. If this occurs, please try the payment process again.
16Can I get a refund?

Please refer to our <a href="https://smartweh.com/refund-policy/">refund policy</a>.

17Will I get a receipt upon payment?

Yes. Every successful transaction will be issued an e-Services receipt for reference. Please keep this receipt for future reference.

18Who can I contact for assistance?

You may contact us here. Our customer service is available everyday from 9am to 10pm, except during the nationwide holidays.

  • Customer Service 1: +6012 640 7122
  • Customer Service 2: +6017 687 5288
19Is this service available all the time?

Yes, this Internet-based service is available 24 hours daily.

20How do I go about making a claim on damages?
  • ALLIANZ – 1800-22-5542
  • ETIQA TAKAFUL – 1300-88-1007
  • IKHLAS – 1800-88-1186
  • LIBERTY – 1800-88-5005
  • LONPAC - 03-2262 8666
  • GREAT EASTERN - 1300-1300 88
  • MPI GENERALI - 03-2034 9888
  • MSIG – 1300-880-833
  • PACIFIC & ORIENT – 1800-88-2121
  • RHB – 1300-880-881
  • TAKAFUL MALAYSIA – 1800-888-788
  • ZURICH TAKAFUL – 1300-88-6222

Here’re some of our customer reviews

  • Naina Nurina
    Terbaik boss...tq,dh submit...jimatkan masa sgt2 hnya tggu smpai depan ruman ja...pstu free tuk quotation bg roadtax n insuran...mmg berbaloi..
    Naina Nurina
  • Muhamad Wafa Muhamad Rashidi
    Servis Terbaik, mudah, dan tidak perlu buang masa. Cuma Klik semua selesai, memang terbaik smartweh
    Muhamad Wafa Muhamad Rashidi
  • Naura Amira
    Sy dah buat...terbaik bosss!!! Hrga pon berpatutan. Mantap
    Naura Amira
  • Ahmed Ali
    Salam....insuran dan R/Tax dapat renew dengan pantas. Terbaik.
    Ahmed Ali
  • Nana Alyna
    Terbaik servis! Up
    Nana Alyna
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